Educational & Support Programs

Risk Management CME Courses

Advance your professional development with CME-accredited and/or MOC-approved courses that do more than meet requirements, they help reduce your insurance costs. Many of these programs qualify for New York State’s 5% Premium Discount Program and the Section 18 Excess Insurance Program, and are also approved for premium reductions in New Jersey, Pennsylvania, Massachusetts, and Connecticut.

Courses Created by Physicians for Physicians

Developed by physicians for physicians, our programs are grounded in real-world clinical experience and designed to address the unique challenges of medical practice. Inspired by leading healthcare system models, including those pioneered at the Harvard healthcare system, our approach reflects a deep commitment to physician wellness, professional resilience, and a culture of support within the medical community.

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Risk Management CME Courses

8 AMA PRA Category 1 CME Credits™

This CME-accredited course equips physicians with practical risk management strategies to enhance patient safety and reduce malpractice risk.

To read more: This foundational CME-accredited course provides physicians with essential principles, knowledge, and practical skills to enhance patient safety and reduce the risk of adverse events and medical malpractice. Content focuses on core risk management areas, including medical recordkeeping, office procedures, communication, informed consent, and relevant legal and legislative issues. Participants will gain practical strategies that support safer clinical practice and risk mitigation.

5 AMA PRA Category 1 CME Credits™

This CME-accredited course examines how shame impacts patient safety and equips clinicians with practical strategies to address it and reduce risk in healthcare settings.

This CME-accredited course examines the role of shame in healthcare delivery and its impact on patient safety, clinical interactions, and risk management. Participants explore how shame affects both patients and physicians, and how unrecognized shame in clinical encounters can create conditions that increase risk and compromise care. Through an innovative, multimedia-based, interactive learning design, the program defines shame as a powerful emotion shaping professional and patient experiences, presents evidence-based strategies to recognize and address it, and develops practical skills that can be applied at the bedside, in clinics, hospital wards, and within medical teams to enhance care quality, improve patient outcomes, and support safer clinical practice.

5 AMA PRA Category 1 CME Credits™

This CME-accredited course examines how cognitive processes, biases, and systemic influences affect diagnostic reasoning, equipping physicians with practical strategies to recognize and mitigate diagnostic error and enhance patient safety.

This CME-accredited course explores the cognitive and systemic factors that influence diagnostic decision-making and contribute to diagnostic error, recognizing that physicians often make complex judgments under conditions of time pressure, fatigue, and environmental stress. Participants examine the evolution of cognition in medical diagnosis, including the Dual Process Model’s Type 1 and Type 2 thinking, and review six key clusters and related independent variables that shape the diagnostic process. Through clinical case examples and interactive learning, learners analyze how bias, emotion, context, and unconscious cognitive processes affect reasoning, and apply practical strategies to mitigate error. By increasing awareness of how we think, not just what we know, the program provides physicians with tools to strengthen diagnostic accuracy, reduce preventable harm, and improve patient safety.

5 AMA PRA Category 1 CME Credits™

This CME-accredited course places physicians in the role of a malpractice insurance CMO, using an interactive, avatar-guided format to explore high-risk practice patterns, underwriting and claims management, claim defensibility, cognitive autopsy, clinical reasoning, social determinants of health, and physician wellness.

This CME-accredited, immersive course examines medical malpractice from the perspective of a Chief Medical Officer at a medical malpractice insurance company, placing learners in the role of the CMO of Blue Sail Medical Malpractice Insurance Company through an interactive, five-module, avatar-guided experience. Participants navigate simulated departmental meetings to gain insight into contributors to high-risk medical practice, physician professional liability underwriting, claims management, and the assessment of claim defensibility. The course integrates contemporary concepts in clinical reasoning, cognitive autopsy as a patient safety tool, the impact of social determinants of health on decision-making, and key principles of physician wellness. Through experiential learning and applied scenarios, physicians develop a deeper understanding of how clinical, cognitive, organizational, and systemic factors intersect in malpractice risk and patient safety.

5 AMA PRA Category 1 CME Credits™

This CME-accredited course demystifies the medical malpractice litigation process, guiding physicians step-by-step from service of summons through final judgment while providing practical strategies and tools to support clinician well-being.

This CME-accredited course offers a comprehensive, step-by-step overview of the medical malpractice litigation process, from service of summons through final judgment. Through expert-led video instruction and interactive exercises, participants gain practical strategies to navigate each stage of a malpractice case with greater clarity and confidence. In addition to addressing legal and procedural aspects, the program recognizes the emotional and professional toll of litigation and provides tools to support clinician well-being, resilience, and self-care throughout the process.

5 AMA PRA Category 1 CME Credits™

This CME-accredited course equips physicians with evidence-based strategies to strengthen clinical reasoning, enhance resilience, improve teamwork and communication, and advance patient safety through personalized, practice-focused learning.

This CME-accredited course addresses the cognitive, emotional, and team-based challenges physicians face in delivering safe, high-quality care by integrating clinical reasoning, resilience, communication, and leadership development. Participants examine the complexities of diagnostic decision-making, including bias and fatigue, and apply strategies such as debiasing, critical thinking, progressive problem solving, and deliberate practice to reduce error and enhance patient safety. The program also explores the drivers of physician burnout and introduces approaches grounded in self-determination theory, self-compassion, and mindfulness to strengthen resilience and well-being. Emphasis is placed on empathy, cultural humility, and effective communication with patients and families across varying levels of health literacy, as well as on physician leadership in improving team dynamics and supervision within healthcare organizations. A pre-course self-assessment and individualized impact score support personalized learning and the development of a tailored progress plan.

CME-Accredited Course – 1 AMA PRA Category 1 CME Credits™

This case-based course explores how cognitive biases such as framing effect and diagnostic momentum contribute to diagnostic error, equipping clinicians with practical strategies to recognize and interrupt flawed reasoning to improve patient safety.

This case-based program examines how cognitive biases, including the framing effect and diagnostic momentum—can compromise clinical reasoning and lead to diagnostic error. Through an unfolding clinical scenario involving a delayed diagnosis of retinal detachment, participants analyze how contextual influences, curbside consultations, assumptions, and incomplete evaluations shape decision-making and patient outcomes. The course highlights how informal clinical interactions and unchallenged narratives can reinforce flawed diagnostic pathways. Emphasizing patient safety, the program equips learners with practical tools to recognize bias, strengthen critical thinking, and interrupt cognitive errors to improve diagnostic accuracy and reduce preventable harm.

View Our 20 + Awards

Our courses have been consistently recognized for excellence in the industry, earning notable awards:

2023 LearnX Award, Best Learning, Development and Customer Experience
2022 Brandon Hall Award, Best Customer Training
2022 LearnX Award, Learning and Development in Ethical Training for Physicians
2022 Apex Award, Education and Training
2021 LearnX Award, Learning & Development and Customer Experience
2021 Learning Technologies Shortlist
2020 Brandon Hall Award, Best Custom Content
2020 LearnX, Education and Compliance
2020 APEX Award, Education and Training
2019 Omni Award, Education
2017 Brandon Hall Award, Best Custom Content
2017 Academy of Interactive and Visual Arts, Davey Award
2017 Omni Award in Education
2017 Aurora Award, Interactive Media
2017 Horizon Award, Training and E-learning
2017 Horizon Award, Health and Human Services
2017 Horizon Award, Mobile Design
2017 Horizon Award, Instructional Video
2017 Learning Technology Awards, Shortlist
2009 Chief Learning Officer Award
2005 Brandon Hall Award, Best Custom Content
2002 Institute for Healthcare Communication

One-on-One Peer Support

When something goes wrong in medicine, such as an adverse event, a lawsuit, or even the fear of one, it can be deeply isolating. EmPRO’s Peer Support Program offers a confidential, judgment-free conversation with a fellow physician who understands, not just in theory but from lived experience.

This is not therapy, but a collegial conversation with a physician peer who has faced similar challenges and can support you in navigating their emotional and practical impact. EmPRO has trained peer supporters across most major medical specialties, so whenever possible you will be matched with a physician who understands the unique pressures and realities of your field. These conversations are confidential, discreet, and centered on you, your experience, your concerns, and your needs.

To reach EmPRO’s Peer Support, call 516-277-4322 or email peersupport@medmal.com

Virtual Peer Support Groups

Because of the overwhelming request for a convenient venue, we are pleased to offer group peer support activities virtually. From the convenience of your home or office you can log on and listen or participate in any of the three-monthly programs described below:

The Writer's Studio

Facilitated by Narrative Medicine expert, Barbara Hirsch, MD, MS, this monthly course uses the gift of poetry to help see the world of medicine with greater clarity and illumination. With poetry acting as a trigger to often profound discussion, the group concludes with an individual narrative writing experience.

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Self Compassion and Mindfulness

Led by nationally recognized mindfulness expert, Mark Bertin, MD, the program teaches self-awareness techniques to help enhance the practice of medicine, improve clinician well-being, and advance patient care. Mindfulness has been shown to reduce physician and staff burnout and strengthen communication.

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Mindful Practice in Medicine

Led by Mick Krasner, MD, EmPRO’s Co-Chief Medical Officer and Vice President of education and a world-renowned thought leader in the field of mindfulness, Mick focuses on different areas during this CME monthly educational program. Using multimedia such as film, art, and group interaction in hopes of having the participants learn to strengthen oneself internally, participants explore themes such as grief, suffering, errors, teamwork, and resilience.

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Flourishing in Medicine Podcast

With new episodes appearing once or twice monthly, the podcast Flourishing in Medicine: From Surviving to Thriving, through conversations with a wide range of health professionals, explores ways to truly flourish in the complex and challenging world of health care

Co-Chief Medical Officer & Vice President of Education

Michael Krasner, MD, FACP

In his role as Co-Chief Medical Officer and Vice President of Education, Michael (Mick) Krasner, MD, FACP is a Professor Emeritus of Medicine at the University of Rochester School of Medicine and Dentistry, leads education design, peer support, and hosts EmPRO’s Podcast Flourishing in Medicine: From Surviving to Thriving. Dr. Krasner practiced clinical Internal Medicine, taught, and engaged in research for over 30 years and was the project director of Mindful Communication: Bringing Intention, Attention, and Reflection to Clinical Practice, sponsored by the New York Chapter of the American College of Physicians, and funded by the Physicians Foundation for Heath Systems Excellence, with results reported in JAMA in September 2009. This led to the establishment of Mindful Practice in Medicine Programs at the University of Rochester where he continues to lead as Codirector.

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Risk Management CME Courses

Courses Created by Physicians for Physicians

Risk Management CME Courses

View Our 20 + Awards

One-on-One Peer Support

When something goes wrong in medicine, such as an adverse event, a lawsuit, or even the fear of one, it can be deeply isolating. EmPRO’s Peer Support Program offers a confidential, judgment-free conversation with a fellow physician who understands, not just in theory but from lived experience.

To reach EmPRO’s Peer Support, call 516-277-4322 or email peersupport@medmal.com